All businesses with technology eventually experience issues with that technology. Perhaps a virus has taken over your network, or your services have slowed down. Perhaps you need help installing a new program or performing an upgrade. Many small businesses do not have the budget or need for a full time information technology team. This is where eCARD Remote Tech Services shine.

By installing a remote support package onto your computers, we are able to connect quickly from our office and make needed changes for you without an office visit. In many cases, a remote tech support session is less expensive, quicker and just as effective as an on-site visit.

Some services that can be performed via remote support:

• Antivirus installation and updates
• Accounting or CRM system administration
• Office program repairs and rebuilds
• Windows updates and program updates
• Remote instruction or tutorial work
• Remote security audits
• Other technical work

Prices for remote support are as follows:

• Remote Support Contract 5 hours of support/month = $300
• Remote Support Contract 10 hours of support/month = $550
• No Contract, Remote Support per hour = $95
• No Contract, On-Site Support per hour = $125

Support requests are generally responded to within 2 hours via phone or email. Requests that require on-site support are generally replied to by phone within 2 hours and a dispatch is made within 8-10 hours.

* ON-SITE SERVICE IS LIMITED TO CENTRAL FLORIDA.